FAQ

CANCEL ORDER

All sales are final, we do not issue refunds.

Once an order has been confirmed or shipped, it cannot be modified/canceled.

ORDERED THE WRONG ITEM - CHANGE REQUEST

Once an order has been confirmed, it cannot be modified/canceled. 

LOST/MISSING PACKAGE

F3 is not responsible for any lost or stolen packages. If the tracking states that the package has been successfully shipped/delivered to the address you’ve provided at checkout, we are not responsible if the package is stolen/missing. For all lost packages please work directly with the carrier to file a lost package claim first before reaching out to us.

SALE ITEMS

We do not process returns or exchanges on products that are on sale. 

CAN I CHANGE MY SHIPPING ADDRESS?

Once an order has been confirmed or shipped, it cannot be modified/canceled.

MISSING EMAIL CONFIRMATION

If you have not received an email after 1 hour of placing your order, please check your junk mail folder. Feel free to contact us if you still have not received your confirmation. 

ORDER SAYS DELIVERED, BUT I DID NOT RECEIVE IT

If your package states that it has been delivered and you have not yet received it, please work directly with the carrier for help locating the package or file a lost package claim.

FRAUDULENT CLAIMS

At FAD3D, we maintain a strict zero-tolerance policy for fraudulent activity, including unjustified chargebacks. This policy is essential to safeguarding the integrity of our business and ensuring a fair experience for all customers.

As a result, we regret to inform you that your account will be permanently banned from making future purchases with us. This decision was not made lightly and reflects our dedication to maintaining a safe and trustworthy shopping environment.